Travel comfortably and flexibly with our free cancellation policy at Hamburg Tourismus

With the Flex Option you can easily rebook or cancel free of charge up to 7 days before arrival (except for booked musical and theatre tickets that are not part of the travel package) - with a money-back guarantee. In this way, we ensure the greatest possible security and flexibility in your travel planning. Benefit from all the advantages of a tour operator - from travel insurance to 100% insolvency protection.
With us you remain flexible and secure!

Service is our top priority. We provide everything from one source. Our Hamburg professionals are there for you personally and will assist you in planning and booking your trip. On site, our team at the Tourist Information Offices is there to meet your individual needs. We are also happy to provide you with comprehensive advice online and by telephone. Thanks to our high quality standards and careful selection of partners, you are in the best hands.
We are here for you!

We are certified as a tour operator by Trusted Shops. The seal of approval stands for data security, consumer protection and customer service and is awarded by an independent institution. We therefore fulfil the criteria for a secure and trustworthy booking. With Trusted Shops, you can rate your booking with us and benefit from the experiences of other customers. This way you are well protected.

The app "Hamburg Erleben und Sparen" is your mobile travel companion. The application is completely free of charge and provides you with extensive tips and information. Fascinating sights, exciting attractions and a comprehensive art and cultural landscape. Hamburg has many sides that want to be discovered. With the app, you have a digital travel guide, city map and event guide in your pocket at once and can see all Hamburg CARD discounts at a glance. Download the app now and make your stay in Hamburg a unique experience!